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Artifact’s AI will spot critical events in your data
Understand what’s important and when it became important, right now
Centralize every conversational touchpoint you have with your customers
Analyze 100% of your customer interactions instead of only 7% of your respondent list
Artifact’s AI automatically detects actionable topics without any human tagging or input
Artifact will model and measure every interaction, so you don’t need to manage disposition codes
Zoom into specific phrases, and zoom out to broad themes to understand exactly what’s happening
Measure the frequency and prevalence of a topic— rather than just relying on disposition code volume
Artifact links every interaction to a specific customer to understand their journey better
You’re able to slice and dice every insight by metrics and fields that align to your initiatives
Before Artifact, our sensitivity to issues spiking in support was dull. In some scenarios, we would go days and even full weeks before we would pick up on a signal that something was widely affecting our users.
Blake McClary
Director Product, Jobber
I've been using Artifact for a few months now and I can attest to how awesome it is. Feels like using a magic 8 ball that actually works!
Mariah Hay
CXO
This product solves a problem that plagues most companies- connecting all of the inputs from the customer. Very smart!
Ken Frei
Director Product, Pura
I've had the chance to see and use some of the early versions of this product, and I couldn't be more excited. Nate, Trey, and team know what they're doing and have created a powerful product that is a must have for product teams.
Tyler Jessop
Product Manager, Juniper
You’ve backed a winner for sure! They have got several unique angles they use in approaching understanding the customer voice that really make the insights actionable instantly. The wholistic vision Nate and team have built into the foundation of Artifact really shines thru when you start looking under the hood! Stoked for what is to come!
Gilbert Lee
Cofounder, Torus
I really wish I had Artifact when I was at Pluralsight. We had to cobble up over a dozen solutions and even more people to understand what our customers are saying. It took way too long and frustrating. So excited to see Artifact launch their products! Congrats team!!!
Heather Mulcahy
CX Manager, Chatbooks
What I love most about Artifact is having a high-level view of what our customers are saying/requesting using the Explore feature tied to many different categories and data sources.
Then being able to double-click for a more granular view on any sub-topic for further research so we can be sure we are understanding the customer's needs. From there, we can seamlessly deliver to the different product teams here at Chatbooks for potential improvements/fixes to our app and product.
Dustin Locke
Director Design, Jobber
If this works like you say it does, take my money. Such a huge problem.
Jason Garcia
CEO Holdings
So many companies say they are customer-focused but don’t have the organization on customer data to see the insights—very cool product.
Ben Gaines
Director Product, Adobe
Invaluable tool for orgs where a bunch of product managers and product teams are out doing their own research and looking for a good way to democratize insights so everyone can learn and build in the same direction. Congrats @nlsanders and everyone at @artifacthq!
Nate Barrett
VP Product
Every product team should be using Artifact! Let's gooo!!