Gain real-time insights: Redshift is great at storing and processing large amounts of data, but it can be challenging to identify what's important in real-time. By using Artifact alongside Redshift, you can gain real-time insights into critical events as they happen, without having to wait for disposition reports.

Analyze every customer interaction: Redshift is excellent at handling large amounts of data, but it can be challenging to analyze all customer interactions to gain a deeper understanding of the voice of the customer. By centralizing every conversational touchpoint with customers in Artifact and analyzing 100% of customer interactions, you can gain insights into what customers are saying and what they need.

AI-generated insights: Redshift requires manual tagging and input to analyze data, which can be time-consuming and prone to errors. With Artifact's AI-generated CX insights, you can automatically detect actionable topics without human tagging or input. This saves time and provides more accurate results.

Navigate your data with ease: Redshift can handle large amounts of data, but it can be challenging to navigate through it to understand what's important. With Artifact, you can zoom in and out of specific phrases and themes to get a better understanding of what's happening. You can also measure the frequency and prevalence of topics to gain deeper insights.

Align CX with business outcomes: Redshift is excellent at processing and analyzing data, but it can be challenging to align insights with business metrics and initiatives. Artifact links every interaction to a specific customer, providing a better understanding of their journey. You can slice and dice every insight by metrics and fields that align with your initiatives, making it easier to align CX with business outcomes.