Telescoping
Topic metrics
Advanced filters
Product categories
Explore
Explore
Explore
Explore the signals in your CX data so you can grow faster
Explore the signals in your CX data so you can grow faster
Explore the signals in your CX data so you can grow faster
With Artifact's Explore feature, you can zoom in to view the most actionable and meaningful aspects of your customer interactions, and then zoom out to analyze general themes occurring across the entire customer journey. You can view your customer experience through any customer or business lens you require.
With Artifact's Explore feature, you can zoom in to view the most actionable and meaningful aspects of your customer interactions, and then zoom out to analyze general themes occurring across the entire customer journey. You can view your customer experience through any customer or business lens you require.
Telescoping
Telescoping
Zoom in & zoom out
Zoom in & zoom out
With Artifact, you can zoom in from general themes to specific phrases by clicking through each visualization to see an increasing level of detail.
With Artifact, you can zoom in from general themes to specific phrases by clicking through each visualization to see an increasing level of detail.
At the most detailed level, you'll see verbose phrases that represent essential groups of sentiment, making it simple to understand the customer's intent. This feature allows you and your team to prioritize more quickly than ever before.
At the most detailed level, you'll see verbose phrases that represent essential groups of sentiment, making it simple to understand the customer's intent. This feature allows you and your team to prioritize more quickly than ever before.
Change chart types easily
Change chart types easily
You can also switch up how you visualize topics on the fly. You can select from 3 different visualization types; bubble chart, line chart, and bar chart.
You can also switch up how you visualize topics on the fly. You can select from 3 different visualization types; bubble chart, line chart, and bar chart.
Cited source data
Cited source data
With just one click, you can see the verbatim feedback from your customers using Artifact. You will see a feed of customer conversations that correspond to the topics you are analyzing.
With just one click, you can see the verbatim feedback from your customers using Artifact. You will see a feed of customer conversations that correspond to the topics you are analyzing.
Topic metrics
Topic metrics
Volume
Volume
Artifact guides you through the data to provide deep and actionable insights, going beyond high-level charts. With our assistance, you can comprehend what's happening and determine what actions to take.
Artifact guides you through the data to provide deep and actionable insights, going beyond high-level charts. With our assistance, you can comprehend what's happening and determine what actions to take.
Frequency
Frequency
Artifact allows you to measure the number of topic interactions per day or week, depending on the selected timeframe. This can help you pinpoint particular days or time periods when customer issues repeatedly arise.
Artifact allows you to measure the number of topic interactions per day or week, depending on the selected timeframe. This can help you pinpoint particular days or time periods when customer issues repeatedly arise.
Prevalence
Prevalence
You can use Artifact to measure the percentage of interactions that contain a particular topic compared to all interactions. This prevalence metric can inform you about how much of your data is related to a specific topic.
You can use Artifact to measure the percentage of interactions that contain a particular topic compared to all interactions. This prevalence metric can inform you about how much of your data is related to a specific topic.
Unique interactions
Unique interactions
Artifact measures only the customer conversations that contain a particular topic, rather than measuring every mention of the topic within a conversation. This metric disregards duplicate mentions of the topic within a single customer conversation.
Artifact measures only the customer conversations that contain a particular topic, rather than measuring every mention of the topic within a conversation. This metric disregards duplicate mentions of the topic within a single customer conversation.
Advanced filters
Advanced filters
Filter by metadata
Filter by metadata
Artifact can fingerprint every field of related metadata to the correct customer, enabling you to filter your topics by metadata from any of the data sources integrated with Artifact. This simplifies running targeted analyses on specific subsets of your data.
Artifact can fingerprint every field of related metadata to the correct customer, enabling you to filter your topics by metadata from any of the data sources integrated with Artifact. This simplifies running targeted analyses on specific subsets of your data.
Smart metrics
Smart metrics
Artifact can automatically calculate metrics that are meaningful to your specific business (like retention rates, TCV, ARR, etc.), as we have observed that many stakeholders lack access to critical business metrics.
Artifact can automatically calculate metrics that are meaningful to your specific business (like retention rates, TCV, ARR, etc.), as we have observed that many stakeholders lack access to critical business metrics.
Robust filtering options
Robust filtering options
Artifact allows you to be very robust segments from any of the fields in your metadata, using powerful logic statements, that allow you to target exactly what you're looking for.
Artifact allows you to be very robust segments from any of the fields in your metadata, using powerful logic statements, that allow you to target exactly what you're looking for.
Product categories
Product categories
Out with the old, in with the new
Out with the old, in with the new
In the past, sentiment analysis was simplified to positive, negative, and neutral. However, it is often necessary to view not only the sentiment of a particular topic but also the category to which it belongs.
In the past, sentiment analysis was simplified to positive, negative, and neutral. However, it is often necessary to view not only the sentiment of a particular topic but also the category to which it belongs.
For instance, you may have a topic with negative sentiment, but if it is categorized as a "complaint," you will need to prioritize it promptly. On the other hand, if it is categorized as a "feature request," you can consider postponing it.
For instance, you may have a topic with negative sentiment, but if it is categorized as a "complaint," you will need to prioritize it promptly. On the other hand, if it is categorized as a "feature request," you can consider postponing it.
Artifact provides smart categorization, allowing you to uniquely categorize topics based on sentiment and their respective categories.
Artifact provides smart categorization, allowing you to uniquely categorize topics based on sentiment and their respective categories.
Product issues
Product issues
When your customers raise concerns and issues or report bugs.
When your customers raise concerns and issues or report bugs.
Positive and negative feedback
Positive and negative feedback
A customer’s positive or negative reaction to a product, content, or service.
A customer’s positive or negative reaction to a product, content, or service.
Billing
Billing
When a customer requests or is given a refund, questions about invoicing, problems with payments.
When a customer requests or is given a refund, questions about invoicing, problems with payments.
FAQs
FAQs
Customer questions that could be answered with existing documentation or customer support materials.
Customer questions that could be answered with existing documentation or customer support materials.
Agent tasks
Agent tasks
When a customer would like an agent to complete a task on their behalf. This could be something like changing a subscription, cancelling an order, changing account details, etc.
When a customer would like an agent to complete a task on their behalf. This could be something like changing a subscription, cancelling an order, changing account details, etc.
Feature requests
Feature requests
When a customer asks for a new feature or improvement to an existing feature.
When a customer asks for a new feature or improvement to an existing feature.
Telescoping
Topic metrics
Advanced filters
Product categories
GET A CLOSER LOOK TODAY
Reach out to us and let's discuss how Artifact can help you predict customer needs
With Artifact as your AI copilot, you'll never be left wondering if you're building the right thing at the right time ever again.
GET A CLOSER LOOK TODAY
Reach out to us and let's discuss how Artifact can help you predict customer needs
With Artifact as your AI copilot, you'll never be left wondering if you're building the right thing at the right time ever again.
GET A CLOSER LOOK TODAY
Reach out to us and let's discuss how Artifact can help you predict customer needs
With Artifact as your AI copilot, you'll never be left wondering if you're building the right thing at the right time ever again.
GET A CLOSER LOOK TODAY
Reach out to us and let's discuss how Artifact can help you predict customer needs
With Artifact as your AI copilot, you'll never be left wondering if you're building the right thing at the right time ever again.